Terms and Conditions
Welcome to RuchiRong also hereby known as "we", "us" or "Ruchi Rong". Please read these Terms & Conditions carefully before using this Site. By using the Site, you hereby accept these terms and conditions and agree to comply with this User Agreement. This Site is owned and operated by RuchiRong.
The Site reserves the right to change or update these Terms at any time without prior notice. Your continued use of the Site following changes means you accept those updates.
Introduction
The domain name www.ruchirong.com (referred to as "Website") is owned by "RuchiRong", a leading fashion e-commerce platform in Bangladesh.
User Account & Security
You are responsible for maintaining confidentiality of your account and password. RuchiRong shall not be liable for any loss arising from your failure to protect your account credentials.
Services
RuchiRong provides online fashion shopping services where users can purchase clothing, accessories, and fashion products through various payment methods. Upon placing an order, RuchiRong will arrange shipment and you agree to make payment accordingly.
Privacy Policy
By using this website, you agree that you have read and accepted RuchiRong's Privacy Policy. We are committed to protecting your personal information and respecting your privacy.
User Conduct
- No illegal, abusive or harmful content
- No virus, malware or harmful software upload
- No copyright or trademark infringement
- No fraudulent activities or false information
- Must comply with laws of Bangladesh
Discount & Coupon Policy
- Only one discount code applicable per order
- Gateway discount cannot be combined with promotional coupons
- RuchiRong reserves the right to modify or cancel offers without notice
- Expired coupons cannot be redeemed
Product Description
RuchiRong strives to ensure accurate product descriptions, images, and specifications. However, we do not guarantee complete accuracy due to variations in display settings and photography. If a product is not as described, you may return it unused according to our return policy.
Return & Replacement Policy
- Return or exchange within 7 days from delivery date
- Product must be unused, unwashed, and in original condition with tags attached
- Replacement depends on stock availability
- COD charges and original shipping fees are non-refundable
- Sale items and customized products are non-returnable
How to Return or Exchange
Contact RuchiRong Customer Care by emailing ruchirong.web@gmail.com or calling +880 1641-989275 within 7 days after receiving your order. Our team will guide you through the return process.
Refund Policy
- Refund processed within 7–14 working days after product inspection
- COD orders: refund amount will be transferred to your bank account or mobile wallet
- Online payment refunds will be credited to original payment method
- Partial refunds may apply for damaged items not eligible for full return
Payment Methods
RuchiRong accepts the following payment methods:
- Cash on Delivery (COD) - Pay when you receive
- Debit/Credit Cards - Visa, MasterCard, Amex
- Mobile Banking - bKash, Nagad, Rocket
- Online Banking - All major banks in Bangladesh
Shipping & Delivery
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 3–7 business days
- Delivery times may vary due to unforeseen circumstances, holidays, or weather conditions
- Shipping charges vary based on location and order value
- Free shipping available on orders above a certain amount (check website for current offers)
Order Cancellation
- Orders can be cancelled before shipment
- Once shipped, cancellation is not possible but return is available
- Contact customer care immediately for cancellation requests
Intellectual Property
All content on this website including text, images, logos, designs, and graphics are the property of RuchiRong and protected by copyright laws. Unauthorized use or reproduction is strictly prohibited.
Limitation of Liability
RuchiRong shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the purchase price of the product.
Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh.
Contact Information
Brand Name: RuchiRong
Website: www.ruchirong.com
Email: ruchirong.web@gmail.com
Phone: +880 1641-989275
Customer Support Hours: 10:00 AM - 11:00 PM (Daily)
Last Updated: February 2026
© 2026 RuchiRong. All Rights Reserved.
